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🔒 Privacy Policy
Effective Date: May 28, 2025
Business Name: ZeroLag Hosting LLC
Legal Jurisdiction: State of Louisiana, United States
Website: https://zerolaghosting.org
1. Information We Collect
- Account Information: Name, email, billing address
- Server Logs: IP addresses, access logs, and usage metadata
- Payment Info: Handled via third-party processors (we do not store full card details)
- Support Tickets: Communications and attachments provided by users
2. How We Use Your Information
- To provide and maintain hosting services
- To process billing and payments
- To detect, prevent, and address technical issues
- To respond to customer service requests
3. Data Retention
We retain account and usage data for as long as your account is active and for up to 12 months after termination for compliance and fraud prevention.
4. Cookies and Tracking
Our site uses cookies to manage sessions and improve user experience. You may control cookies through your browser settings.
5. Data Sharing
We do not sell or rent personal data. We may share data with:
- Payment processors
- Legal authorities if required by law
- Internal systems for analytics and billing
6. Data Security
We use secure server infrastructure, encryption, and access controls to protect your data.
7. Your Rights
Louisiana residents and international users may:
- Request access to personal data
- Request deletion or correction
- Opt out of non-essential communications
To exercise rights, contact: [email protected]
8. GDPR & International Data Protection
If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, you have additional rights under GDPR:
- Lawful Basis: We process your data only with a valid legal basis (consent, contract, legal obligation, or legitimate interest).
- Data Transfers: We implement appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers.
- Right to Withdraw Consent: You may withdraw consent at any time where processing is based on consent.
9. Changes to This Privacy Policy
We may update this policy. Changes will be posted at: https://zerolaghosting.org/privacy
📬 Contact
Email: [email protected]
Website: https://zerolaghosting.org
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Discover the features that set Nusantara apart from the rest.
Our infrastructure, housed in top-tier data centers with the most reliable uplinks, allows us to offer our clients an impressive 99.5% uptime for their services.
We are dedicated to supporting you at all times. Our 24/7 Support Team is available to address any commercial or technical issues you may encounter.
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Pterodactyl is the premium panel used by us to control gaming services, offering our clients a user-friendly and efficient platform.
Frequently Asked Questions
Got questions? Check out these FAQs from our latest customers. If you need further assistance, explore our knowledge base or reach out to our support team.
You can host many titles, including Minecraft, Garry's Mod, Rust, Valheim, and many more. Just select your game from our control panel and you’re ready in seconds.
ZeroLag’s one‐click mod installer makes it effortless: just pick your mod or plugin in the panel, click “Install,” and we handle all dependencies and file transfers automatically.
We offer a 48‐hour money‐back guarantee on all new server purchases—no questions asked. Simply open a ticket within the first two days and we’ll issue a full refund.
All ZeroLag servers are shielded by enterprise‐grade DDoS mitigation (up to 17 Tbps). We detect and scrub attacks in real time, so your game never skips a beat.
Our network currently spans North America (Miami). We will soon expand to other parts of the globe!
We’re available 24/7 via our Discord (click “Knowledgebase” above), live chat, or ticket system. Our team is made up of gamers, so we speak your language!
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